PARENTS//STUDENTS//ALUMNI//FACULTY/STAFF//TRUSTEES//Cit/Educators//TECH SUPPORT

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The Urban School
of San Francisco
1563 Page Street
San Francisco, CA 94117
415 626 2919

Tech Support at Urban

Tech Support, a group of faculty, staff and students, helps The Urban School community understand and take advantage of available technologies. Our mission is to make sure that technology doesn't byte!

More specifically, we offer several levels of support:

Help Desk
During the school day, Bethany, our Tech Support Specialist, provides immediate support to everyone on campus. Bethany is located in the Tech Office on the second floor.

Online Tech Support FAQs
Click here to get online tech support for the following issues:

Current Issues
First Class
Software
Hardware

Tech Café
Every Tuesday and Wednesday during lunch, in the Moon Room, we offer support sessions, demos and technology-related activities. Tech Café will be led by Tech Support students and staff. Some of the topics may focus on:

specific computer and mobile applications
support for class projects
how to manage the use of your technology.

Evening Online Support
Evenings before school days, typically Sunday through Thursday, Tech Support student members respond to questions posted by the Urban community via email. When support is needed beyond email correspondence, members of the Urban community can share their screen with our Tech Support team via our Quick Support screen sharing application.

Web-Based Support
In addition to our help desk, we offer support materials on the following platforms:

Tech Blog - Our Urban Tech Support blog will address technical issues or offer suggestions on how to effectively use available technologies.

Vimeo - Videos related to technology usage at Urban will be posted by our Tech Support Team.

Facebook - Offering technology related posts via our Facebook page. "Like" us to keep up to date.

Twitter - If Twitter is your social network of choice, follow to access our tech related posts.

TECH SUPPORT AT URBAN

Tech Contacts
Tech Blog
Urban's 1:1 Laptop Program
Tech Support FAQ

COME SEE US!

Bethany and Igor are available to help students throughout the day, but we encourage drop-in visits to the Tech Office during lunch.

Bethany should be the first point of contact when students think there is a problem with their laptop.

For other ideas and to share your concerns or knowledge, follow Tech Support at Urban on:

The Tech Support website continues to expand in multiple directions with tips for student users.

Much of the material posted is in response to student or faculty questions.

Tech Support email is the destination to field questions and to report technical problems. Several knowledgeable students read and respond to questions, as well as Bethany, David, and Igor. Parents are also encouraged to send inquiries but please confine your requests to issues related to our Laptop Program. If email is not sufficient to solve the problem, Tech Support may ask to share your screen via our Quick Support application.