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Tech Contacts

The following personnel can assist you with any tech or laptop question or issue:

Howard Levin
Director of Technology
hlevin@urbanschool.org
415 626 2919 x 525
Howard is responsible for the overall technology program. He determines purchases, works with the faculty, and seeks ways to best integrate technology to support teaching and learning. Contact Howard with any programmatic inquiries.

Mercedes Coyle
Tech Support Specialist
mcoyle@urbanschool.org
415 626 2919 x 527
Mercedes is the first point of contact for all students in the laptop program. She coordinates group learning, helps troubleshoot user issues, and communicates technical bulletins to students. Students should direct all their initial questions to Mercedes.

Igor Zagatsky
Systems Administrator
izagatsky@urbanschool.org
415 626 2919 x 526
Igor is in charge of all installations, maintenance, repairs and a host of related issues. Igor maintains the network infrastructure and provides a wealth of knowledge and technical expertise on most everything related to our equipment and software. If you have a highly technical question, please contact Igor directly.

Laptop Acknowledgement Form
Why Laptops?
Computer Use Agreement 09-10
Standards for Proper Care

Come see us! Mercedes, Igor and Howard are available to help students throughout the day, but we encourage drop-in visits to the Tech Office during lunch.

Mercedes should be the first point of contact when students think there is a problem with their laptop.

The Tech Support website continues to expand with multiple directions and tips for student users. Much of the material posted is in response to student or faculty questions.

Tech Support email is the destination to field questions and to report technical problems. Several knowledgeable students read and respond to questions, as well as Mercedes, Igor and Howard. Parents are also encouraged to send inquiries but please confine your requests to issues related to our Laptop Program.